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Terms of Service

Last updated: 2026-04-17

Planted Terms of Service

Effective Date: April 17, 2026 Last Updated: April 17, 2026

These Terms of Service ("Terms") are a legal agreement between you and Life of Adventure and Change, LLC, a Utah limited liability company with a mailing address at 2336 North Point St, San Francisco, CA 94123 ("Company," "we," "us," or "our"). Company operates a web-based product under the name Planted (the "Service"). "Planted" is a product name used by Company; it is not a separately registered legal entity. References in these Terms to "Planted" are references to the Service operated by Company.

PLEASE READ THESE TERMS CAREFULLY. They include important information about your legal rights, including a binding arbitration provision, a class-action waiver, and a mass-arbitration procedure (Section 15). You may opt out of arbitration within 30 days as described in Section 15(j).

1. Acceptance of Terms and Eligibility

Assent. By clicking "I agree" (or a functionally equivalent button), creating an account, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Eligibility. You represent and warrant that:

  • You are at least 18 years old.
  • You are a resident of the United States.
  • You have the legal capacity to enter into a binding contract.
  • You are not barred from using the Service under applicable law.
  • You are not located in, ordinarily resident in, or a national of any country, region, or territory subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, and Kherson regions), and you are not listed on the U.S. Treasury Department's List of Specially Designated Nationals and Blocked Persons or any other U.S. government export- or sanctions-related denial list.

The Service is not offered to, and may not be used by, anyone under 18 or anyone outside the United States.

2. Account Registration and Responsibilities

To use the Service, you must create an account by signing in with Google.

You agree to:

  • Provide accurate, current, and complete information during registration.
  • Keep your account credentials confidential and secure.
  • Maintain only one account per person.
  • Notify us promptly at support@getplanted.health of any unauthorized access or suspected security breach.
  • Accept responsibility for all activity that occurs under your account.

We may suspend or terminate accounts that violate these Terms, appear to be duplicate accounts, or are inactive for an extended period (see our Privacy Policy for the inactivity-deletion schedule).

3. Service Description and What Planted Is Not

Planted is a voice- and text-based AI coaching tool for nervous system regulation and mindset work. You interact with AI-generated coach personas inspired by publicly available writings and frameworks from named thought leaders in psychology, somatics, and performance coaching. Planted is not endorsed by, affiliated with, sponsored by, or authorized by any of those individuals, and any reference to a named thought leader on the Service is nominative and descriptive only.

The Service is intended as a general-wellness, self-directed tool to support everyday mental-wellness practices such as reflection, nervous-system regulation, and mindset work. Consistent with the U.S. Food and Drug Administration's General Wellness: Policy for Low Risk Devices guidance, the Service is not intended to diagnose, cure, mitigate, prevent, or treat any disease or condition.

Planted is NOT:

  • Not medical care or medical advice. We are not licensed healthcare providers. The Service does not diagnose, treat, cure, or prevent any medical condition.
  • Not mental health therapy, psychotherapy, or counseling. The Service does not establish a therapist–client, psychologist–client, or counselor–client relationship. No AI coach on the Service is a licensed mental health professional.
  • Not a substitute for a licensed professional. Do not use the Service in place of consulting a qualified physician, therapist, or other licensed provider for any physical or mental health concern.
  • Not appropriate for mental health emergencies or crises. See Section 4.

We encourage you to consult a qualified licensed professional about any health or medical matter the Service raises, and to continue any prescribed care or treatment plans independently of the Service.

4. Crisis and Emergency Disclaimer

Do not rely on Planted during a crisis or emergency of any kind.

If you are experiencing a mental health emergency, thoughts of suicide or self-harm, or a medical emergency:

  • Call or text 988 — the 988 Suicide & Crisis Lifeline (United States).
  • Text HOME to 741741 — Crisis Text Line.
  • Veterans: call 988 and press 1, or text 838255 — Veterans Crisis Line.
  • Call 911 — for immediate emergency assistance.
  • Go to your nearest emergency room or contact a trusted medical professional.

Automated crisis-resource surfacing. The Service includes a feature that attempts to detect crisis-related language (such as expressions of self-harm or suicidality) and to surface crisis resources in-product. This feature is a best-effort product aid and is not infallible. It may fail to detect a crisis, may detect one that is not present, or may be unavailable due to technical issues. You must not rely on Planted to recognize a crisis or to connect you with emergency services. The obligation to contact 988, 911, or other emergency services in an actual crisis remains with you.

The Service is not designed or staffed to respond to emergencies, and AI responses should not be interpreted as emergency guidance. You acknowledge that delaying contact with emergency services to use the Service could result in serious harm, and you agree that we bear no responsibility for such delay.

5. AI Disclosure

Responses delivered by the Service are generated by artificial intelligence using large language models (including models provided by Anthropic, PBC). You acknowledge and agree that:

  • AI-generated content may be inaccurate, incomplete, outdated, or misleading.
  • AI responses may reflect biases in training data or produce fabricated ("hallucinated") information.
  • The Service does not verify the factual accuracy of its outputs.
  • You should not rely on Service outputs as factual, medical, psychological, legal, financial, or other professional guidance.
  • AI "coaches" are not real people. They do not form a professional relationship with you. Warm, empathetic, or emotionally attuned responses from the Service are produced by statistical language models and do not reflect subjective feelings, understanding, or concern on the part of any system. You are interacting with software, not with a human being.

You are solely responsible for evaluating the quality, accuracy, and appropriateness of any AI-generated content before acting on it.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
  • Harass, abuse, threaten, or use demeaning language toward any person through the Service, or direct such content at the AI in a way designed to elicit harmful output.
  • Attempt to extract prompts, training data, or proprietary frameworks from the Service.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying models of the Service.
  • Scrape, crawl, harvest, or use automated means to access the Service, except as expressly permitted.
  • Probe, scan, or test the vulnerability of the Service or bypass any security measure.
  • Upload or transmit malware, viruses, or other harmful code.
  • Use the Service to generate content that infringes others' rights, violates privacy, or facilitates harm.
  • Resell, sublicense, or make the Service available to third parties.
  • Submit personal information about any person other than yourself, including health information, identifying information, images, or communications of any other person, without that person's documented prior consent. You are solely responsible for any third-party information you submit to the Service.

We may investigate and take action against suspected violations, including suspension or termination of your account and cooperation with law enforcement where appropriate.

7. Intellectual Property

Your content. You retain ownership of the content you submit to the Service, including your messages, responses, profile information, and any other input you provide ("User Content").

Our property. We own the Service, including its design, software, content (other than User Content), coach personas, frameworks as implemented on the Service, logos, and trademarks. No rights are granted to you other than the limited license below.

Your license to use the Service. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial wellness use.

Third-party frameworks. The conceptual frameworks referenced on the Service are drawn from publicly available works by various authors and thought leaders. We do not claim ownership of those underlying frameworks; our implementation and expression of them on the Service is proprietary.

8. User Content and License to Us

By submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable (solely to our sub-processors for the purposes described here) license to host, store, reproduce, process, transmit, and display your User Content solely to operate, maintain, and support the Service for you, including to generate AI responses, retrieve your prior sessions, and produce aggregated and de-identified analytics about Service usage. This license ends when we delete your User Content in accordance with the Privacy Policy, except for aggregated and de-identified data that does not identify you.

We will not:

  • Sell your User Content or personal information.
  • Share your User Content with third parties, except with the sub-processors necessary to operate the Service (as described in our Privacy Policy) and as required by law.
  • Use your User Content to train AI models — ours or any third party's — except with your separate, informed, opt-in consent obtained outside these Terms.

Our AI inference sub-processor (Anthropic, PBC) receives your prompts and the Service's responses to generate coach output. Under Anthropic's standard commercial terms, Anthropic may retain input and output data for up to 30 days for abuse monitoring and Trust & Safety purposes and then deletes that data, and Anthropic does not use our or your prompts or completions to train its models. Data handling details are disclosed in the Privacy Policy.

You represent and warrant that you have all rights necessary to grant the foregoing license and that your User Content does not violate these Terms or any third-party rights.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains what information we collect, how we use it, and your rights with respect to that information. By using the Service, you consent to the practices described in the Privacy Policy.

Conflict. In the event of any conflict between these Terms and the Privacy Policy regarding the handling, collection, use, disclosure, or retention of personal information or consumer health data, the Privacy Policy controls.

10. Service Availability

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, and we make no uptime commitment.

We may, at any time and without notice:

  • Modify, suspend, or discontinue all or part of the Service.
  • Change features, functionality, or content.
  • Impose usage limits.
  • Begin charging fees for the Service or for specific features.

We will make reasonable efforts to notify you of material changes, including any introduction of paid features.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, OUTPUTS, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE AND OUR SUB-PROCESSORS AND LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY,
  • FITNESS FOR A PARTICULAR PURPOSE,
  • NON-INFRINGEMENT,
  • ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT,
  • UNINTERRUPTED OR ERROR-FREE OPERATION,
  • FREEDOM FROM VIRUSES OR OTHER HARMFUL COMPONENTS,
  • WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, INCLUDING ANY HEALTH, WELLNESS, OR PERFORMANCE OUTCOME.

WE MAKE NO WARRANTY THAT THE SERVICE IS SUITABLE, SAFE, OR APPROPRIATE FOR ANY MEDICAL, PSYCHIATRIC, PSYCHOLOGICAL, OR OTHER HEALTH CONDITION, DIAGNOSIS, OR SYMPTOM. The Service is a general-wellness product and is not a medical device.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) Excluded damages. IN NO EVENT WILL COMPANY, ITS AFFILIATES, OR ITS OR THEIR RESPECTIVE OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, LICENSORS, OR SUB-PROCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR REPUTATION; OR ANY COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Personal injury and emotional distress. To the maximum extent permitted by applicable law, we disclaim liability for physical, psychological, or emotional injury or distress arising from reliance on AI outputs, from the Service's failure to detect a crisis, or from any other use of or inability to use the Service. You acknowledge that the laws of certain states restrict or prohibit the waiver of certain personal-injury claims, and nothing in this Section 12 is intended to waive any claim that cannot lawfully be waived under the law of your state of residence.

(c) Aggregate cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) ONE HUNDRED U.S. DOLLARS ($100) OR (ii) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

(d) Carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for (i) gross negligence or willful misconduct, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot lawfully be limited.

(e) New Jersey residents. Nothing in these Terms limits any right that you have, or any liability that we have, under the New Jersey Truth-in-Consumer Contract, Warranty, and Notice Act, N.J.S.A. 56:12-14 et seq., or under any other consumer-protection statute of your state of residence that cannot be waived by contract.

(f) Basis of the bargain. You acknowledge that the Service is provided free of charge (or, if paid features are later introduced, at a price that reflects these limitations), and that the disclaimers and limitations in Sections 11 and 12 are an essential basis of the bargain between you and us.

13. Indemnification

You agree to defend, indemnify, and hold harmless Company and its affiliates, and their respective officers, members, managers, employees, agents, licensors, and sub-processors, from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your willful misuse of the Service;
  • Your violation of these Terms;
  • Your User Content or conduct on the Service, including any User Content that infringes or misappropriates a third party's rights or contains another person's personal or health information without their consent;
  • Your violation of any law or the rights of any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

14. Termination

By you. You may stop using the Service and delete your account at any time through the in-app account settings or by emailing support@getplanted.health.

By us. We may suspend or terminate your account or access to the Service at any time, with or without notice, if we believe you have violated these Terms, if required by law, or for any other reason at our discretion.

Effect of termination.

  • Your right to use the Service ends immediately.
  • Upon account deletion, we will delete your account data in accordance with our Privacy Policy, subject to the residual-backup window and any retention required by law.
  • Sections that by their nature should survive termination will survive, including Sections 4, 5, 6, 7, 8, 9, 11, 12, 13, 15, 17, 18, and 19.

15. Dispute Resolution; Binding Arbitration; Class Action Waiver

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

(a) Informal resolution first. Before filing a formal dispute, you agree to contact us at support@getplanted.health and attempt to resolve the dispute informally for at least 60 days. The informal-resolution period is a condition precedent to arbitration.

(b) Binding individual arbitration. Except as provided in subsection (g) below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section 15. The arbitrator, and not any federal, state, or local court, will have exclusive authority to resolve any Dispute, including any claim that these Terms or any portion of them is unenforceable; provided that the enforceability of subsections (e) (mass-arbitration procedure) and (f) (class-action and representative-action waiver) will be decided by a court of competent jurisdiction and not by the arbitrator.

(c) Arbitration procedure. Arbitration will take place in Summit County, Utah, or at another mutually agreed location, or remotely by video where permitted by the AAA rules. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this Section 15.

(d) Filing fees. We will pay the AAA filing, administrative, and arbitrator fees that we are required to pay under the AAA Consumer Arbitration Rules. If the arbitrator determines that your claim is frivolous or brought for an improper purpose (as measured by the standards of Federal Rule of Civil Procedure 11(b)), you agree to reimburse us for fees we paid that AAA would otherwise have required you to pay.

(e) Mass-arbitration procedure. If 25 or more similar individual arbitration demands against us are filed within a 60-day period by the same counsel or coordinated counsel, the parties agree that AAA's Mass Arbitration Supplementary Rules (MA-1 through MA-8), as in effect at the time of filing, will apply and will supersede any inconsistent provision of the Consumer Arbitration Rules. The parties will cooperate in good faith with any bellwether, process-arbitrator, or batching procedures AAA adopts under those rules.

In addition, if 25 or more arbitration demands asserting substantially similar claims are filed against Company within a rolling 180-day period, whether by the same counsel, coordinated counsel, or a common funding source, the parties agree that such demands will be treated as a single mass arbitration for purposes of AAA's Mass Arbitration Supplementary Rules and will be batched for administrative processing. The parties will cooperate in good faith with any process-arbitrator or bellwether procedure AAA adopts.

(f) Class, collective, and representative action waiver. YOU AND COMPANY EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and, except as expressly provided in subsection (e), may not preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to any particular claim or request for relief, then that claim or request (and only that claim or request) will be severed and may proceed in a court of competent jurisdiction, and the remainder of this Section 15 will remain in full force and effect for all other claims.

(g) Exceptions.

  1. Either party may bring an individual action in small-claims court for claims within that court's jurisdiction.
  2. Either party may bring an action in court solely to seek injunctive or other equitable relief to protect its intellectual-property rights, to prevent unauthorized access to or use of the Service, or to enforce confidentiality obligations. This carve-out is mutual.
  3. California residents' public-injunction rights. Notwithstanding anything to the contrary in this Section 15, if you reside in California, nothing in this Section 15 waives your right to seek public injunctive relief in a court of competent jurisdiction under California law (see McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017)). If a claim for public injunctive relief is brought and a court determines that such claim cannot proceed in arbitration consistent with California law, then that claim alone will be severed and may proceed in a court of competent jurisdiction in parallel with any arbitration of the remaining claims, and the rest of this Section 15 will remain in effect as to those other claims.

(h) Fallback administrator. If AAA declines or is unavailable to administer the arbitration consistent with this Section 15, the parties will administer the arbitration before JAMS under its Streamlined Arbitration Rules (for claims under the threshold) or Comprehensive Arbitration Rules, in each case subject to JAMS's Consumer Arbitration Minimum Standards. If both AAA and JAMS are unavailable, the parties will petition a court of competent jurisdiction in Summit County, Utah to appoint an arbitrator consistent with 9 U.S.C. § 5.

(i) Governing law. These Terms and any Dispute are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles, and by applicable U.S. federal law (including the Federal Arbitration Act).

(j) 30-day opt-out. You may opt out of this Section 15 by sending written notice to support@getplanted.health with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of arbitration. Opting out will not affect any other portion of these Terms.

(k) Re-notice on material amendments to this Section 15. If we materially amend this Section 15, we will notify you at least 30 days before the amendment takes effect. You will have a fresh 30-day period, running from the notice date, to opt out of the amended Section 15 using the procedure in subsection (j) with the subject line "Arbitration Opt-Out." If you do not opt out within that 30-day period, the amended Section 15 will govern Disputes arising after its effective date. Continued use of the Service after the effective date constitutes acceptance of the amended Section 15.

(l) Venue for non-arbitrable claims. For any claim not subject to arbitration under this Section 15, you and Company agree to the exclusive jurisdiction and venue of the state and federal courts located in Summit County, Utah.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

  • Post the updated Terms on the Service with a new "Last Updated" date; and
  • Provide reasonable notice (for example, by email or an in-app notice) at least 14 days before the changes take effect, where practicable.

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may delete your account.

Material amendments to Section 15 (arbitration) are subject to the separate 30-day re-notice and opt-out procedure in Section 15(k).

17. Miscellaneous

(a) Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements.

(b) Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

(c) No waiver. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.

(d) Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, upon notice to you.

(e) Force majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control.

(f) Relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and us.

(g) Notices. We may give notice through the Service or by email to the address associated with your account. You may give notice to us at support@getplanted.health.

(h) E-SIGN consent. By using the Service, you consent to receive all communications, agreements, notices, and disclosures from us in electronic form (for example, by email or posting on the Service), and you agree that this electronic delivery satisfies any legal requirement that such communications be in writing. You may withdraw this consent by closing your account, but doing so ends your access to the Service. You may request a paper copy of any record we maintain about you by writing to support@getplanted.health; we may charge a reasonable fee to cover the cost of producing paper copies. You confirm that you can access, view, and retain electronic records delivered in standard formats (such as PDF, HTML, or plain text) using commonly available software.

(i) Export and sanctions compliance. You agree to comply with all applicable U.S. export-control and sanctions laws and regulations, including the Export Administration Regulations (15 C.F.R. §§ 730–774) and regulations administered by the U.S. Treasury Department's Office of Foreign Assets Control. You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government denied-party list.

(j) Feedback license. If you voluntarily submit ideas, suggestions, improvements, feature requests, or other feedback to us about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, reproduce, modify, create derivative works of, and otherwise exploit the Feedback for any purpose, without compensation or attribution to you.

(k) No third-party beneficiaries. These Terms are for the sole benefit of you and Company and our respective permitted successors and assigns. Nothing in these Terms creates any third-party beneficiary rights in any other person or entity.

(l) Headings. Section headings are for convenience only and do not affect interpretation.

(m) Contact. Life of Adventure and Change, LLC 2336 North Point St, San Francisco, CA 94123 Email: support@getplanted.health

18. Voice Input and Audio

If you choose to use voice input with the Service, you consent to the following handling of your audio:

  • No server-side storage. We do not store your raw microphone audio on our servers. Our servers receive only the text transcribed from your speech.
  • Browser-native speech-to-text. Transcription is performed by your web browser's built-in speech-recognition feature (the Web Speech API, which uses SpeechRecognition or webkitSpeechRecognition). We do not contract with a separate speech-to-text vendor and have no control over the browser's speech-recognition service.
  • Your browser may transmit audio to a third party. Depending on your browser, the Web Speech API may send your audio to a third-party service for transcription. For example, Chrome and Microsoft Edge transmit audio to Google's speech-recognition service, while Safari typically performs transcription on your device. This flow is controlled by your browser vendor under your browser's own terms and privacy policy, not by us. If you are uncomfortable with this, use text input instead, or use a browser that performs on-device speech recognition.
  • Text-to-speech (coach voice). When the Service speaks a coach response aloud, the text of the response (not your voice) is sent to a third-party text-to-speech provider (within the "text-to-speech synthesis" sub-processor category described in the Privacy Policy) to synthesize audio. Your voice is not sent to the text-to-speech provider.
  • No voiceprints. We do not generate, use, or store voiceprints or other biometric identifiers derived from your voice.

You may revoke microphone consent at any time through your browser's site-permission settings. If you do, voice input will no longer be available, but you can continue to use the Service by text.

19. Human Coach Access (Coaching Clients Only)

If you have entered into a separate Coaching Engagement contract with Life of Adventure and Change, LLC or with Eric Page as your human coach (a "Coaching Engagement"), and you have separately provided an express, opt-in written consent to human-coach access to your Planted data, the human coach may access your profile document, session transcripts, and conversation content for coaching purposes. This access is the mechanism by which your human coach reviews your work between live sessions.

Consent is collected separately from the Coaching Engagement contract. The human-coach-access consent is provided on a dedicated consent form or an equivalent in-product consent flow, not as a bundled clause inside the Coaching Engagement contract. You may refuse the consent without affecting the Coaching Engagement contract on its other terms. We will not grant human-coach access to Planted data until we have collected that separate consent.

If you are not a Coaching Engagement client, or if you have not provided the separate human-coach-access consent, no human coach or other Company personnel reads your session content except as described in the Privacy Policy (for example, safety, security, and legal-compliance purposes, and with your separate opt-in consent for any product-improvement review).

You may withdraw human-coach-access consent at any time by emailing support@getplanted.health. Withdrawal ends human-coach access prospectively. Transcripts created while human-coach access was authorized may remain accessible to the coach for legitimate coaching recordkeeping, subject to the Coaching Engagement contract. Terminating the Coaching Engagement follows the procedures of that separate contract.